Customer Service Representative

Role Responsibilities

• Answers incoming customer phone calls and chats from multiple accounts
• Answers incoming click to chats from multiple accounts
• Responds to customer inquiries from email, voicemail, fax and phone, providing excellent customer service
• Processes new customer orders from email, voicemail, fax, and phone
• Strives for first call resolution to all client inquiries
• Provides product information and answers questions regarding existing orders
• Handles customer service issues by evaluating customer needs and determining the best course of action to achieve resolution
• Impacts incremental sales by offering related or promotional items
• Maintain exceptional attendance and punctuality

Experience Requirements

• Experience in both sales and service-oriented fields preferred
• Experience in a customer service environment required
• Professional written and...