Customer Service Representative

Opportunities available for Ortigas Site

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists

Responsibilities

• Communicate with customers via phone,
• Provide knowledgeable answers to questions about product, pricing and availability
• Outbound
• Responding to customer inquiries
• Resolving customer issues
• Providing product/service information
• Handling customer transactions
• Maintaining customer records
• Escalating complex issues
• Demonstrating empathy and patience
• Identifying opportunities for improvement
• Providing feedback and suggestions
• Maintaining knowledge base

Qualifications

• At least 1 year BPO experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
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