Customer Service Representative

Qualifications

• Minimum of 6 months customer service or technical support experience in a call center environment
• Strong oral and written English communication skills
• Ability to work independently and accomplish objectives with minimal supervision
• Positive attitude, patience, willingness to learn, and initiative
• Good judgment, customer-focused mindset, and goal‑oriented approach
• Proficiency in Microsoft Office applications (Excel, Word, PowerPoint, etc.)
• Willing to work night shifts and holidays
• Bachelor's/College Degree in any field
• Male is preferred
• At least 6 months of BPO experience

Key Responsibilities

• Handle high volumes of inbound calls, emails, and live chats professionally and efficiently.
• Identify customer needs, respond to inquiries regarding products and services, and process orders, returns, and account updates.
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