Customer Service Representative

Synlink Recruitment Outsourcing Co. Inc.

Job Summary

We are seeking a dedicated and customer-focused Customer Service Representative (CSR) to join our team. The CSR will be responsible for handling inbound and/or outbound customer interactions in a professional manner, ensuring high levels of customer satisfaction and resolution efficiency.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or chat
• Provide accurate information about products, services, or policies
• Resolve customer issues efficiently, following company guidelines and procedures
• Document all customer interactions clearly and accurately in the system
• Escalate complex cases to appropriate departments when necessary
• Meet individual and team performance metrics including quality, customer satisfaction, and productivity
• Maintain a positive, empathetic, and professional attitude...