Customer Service Representative

Responsibilities

• Efficient Call Handling
• Properly log calls in the Call Log System
• Coordination with other Business Units and branches
• Prepares and submits daily, weekly, and monthly reports
• Provides adequate information per unit
• Handles customer complaints and provides possible resolution whenever necessary
• Handle escalated customer complaints and complex issues that require in-depth problem solving
• Facilitates bookings request and cancellations
• Manage walk-in customers and can duty at Pier site or branches
• Handles and answers emails and social media

Qualifications

• Must be 4 year college graduate
• Preferably fresh graduates who can start ASAP
• Good communication skills
• With positive attitude
• Willing to work on weekends and can render OT
• Residing nearby the work locations