Customer Service Representative

Job Description

• Handle customer inquiries via phone, email, and chat with professionalism and courtesy.
• Resolve product or service issues by clarifying customer complaints and determining the cause of the problem.
• Provide accurate and timely information to customers regarding product features, pricing, and support.
• Collaborate with other team members to improve overall customer satisfaction.
• Document all customer interactions in the company’s CRM system.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: No previous experience required; entry‑level candidates are encouraged to apply.
• Skills and Competencies: Strong verbal and written communication skills.
• Qualities and Traits: Customer service‑oriented, patient, and empathetic.
• Responsibilities and Duties: Ab...