Customer Service Representative

Responsibilities

• Customer Support — Respond promptly to player inquiries via live chat, email, or phone. Assist customers with account-related issues such as registration, login, and password recovery. Provide guidance on the use of the casino website or app.
• Technical Assistance — Troubleshoot technical problems with games, deposits, withdrawals, and account access. Escalate complex technical issues to the IT or technical support team.
• Payments and Transactions — Assist players with deposits, withdrawals, and payment processing. Verify documents for identity verification (KYC) and compliance. Address issues related to delays or errors in financial transactions.
• Gaming Support — Explain the rules of games, promotions, bonuses, and loyalty programs. Ensure customers understand the terms and conditions associated with bonuses and promotions. Resolve disputes related to game outcomes or bonus eligibility.
• Compliance and Security — Fo...