Customer Service Representative

Job Description

Company - EMCS Philippines, Inc. and Eagle Express Lines, Inc.

CRS STAFF

Customer Relations Specialist (CRS) is responsible for managing customer communication, coordinating shipment-related inquiries, resolving logistics issues, and ensuring smooth end-to-end service delivery. This role acts as the liaison between customers, operations, drivers, and warehouse teams to ensure timely and accurate movement of goods.

Responsibilities

• Handle customer inquiries related to shipments, delivery status, and logistics services.
• Coordinate with warehouse, transport, and dispatch teams to ensure timely deliveries.
• Provide tracking updates, ETAs, and resolve delivery delays or issues.
• Log customer interactions and update records in CRM/ERP systems.
• Address complaints, investigate issues, and follow up with customers.
• Maintain strong communication and relationships with c...