Customer Service Representative

Job Responsibilities

• Responsible for order processing of Sales Orders and Purchase Orders.
• Check and receive all sales orders for completeness of data necessary for fast and accurate encoding of orders, picking and delivery to customers.
• Encodes data and orders in the system diligently and accurately for database building.
• Responsible for seeking approvals for orders and for providing necessary documents promptly for fast processing of deliveries.
• Follow up customers on payments and collection of such payments.
• Attends to / answers customers’ various inquiries on the status of their orders, accounts and deliveries as well as complaints.
• Responsible for monitoring Reports – Sales order monitoring, SI filing, Initial stocks monitoring, complaints monitoring, inventory, etc.
• Inter-departmental coordination regarding operational concerns. Coordinates closely with warehouse for delivery schedules, sp...