Customer Service Representative | Pangasinan

Responsibilities

• Offers Sales and Sales Support interactions from Customers and Sales Associates via phone and email such as general inquiries, feedback, or incidents.
• Uses a computerized system for tracking, information gathering, and/or troubleshooting.
• Answers basic inquiries and resolves basic problems.
• Documents issues and identifies appropriate actions to resolve inquiries including those related to order entry, order modification, customer billing and payments, pricing, reporting, and customer‑facing applications.
• Actively redirects incoming callers to self‑service options.
• Performs proactive outbound follow‑up communications, as necessary.
• Monitors open orders to ensure accurate confirmations and forwards Warehouse open orders to ensure accurate confirmations.
• Handles e‑mail requested interactions.

Qualifications

• Completed 2 years in college or high‑school...