Found Description
Qualfon Dumaguete, Central Visayas, Philippines
At Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here, you have the power to make each person's life better.
Responsibilities
- Call/Email/Chat Handling
- Resolve product or service problems by accurately understanding the customer's issues.
- Determine the cause of the problem, select the best solution and explain the resolution to the customer.
- Answer product and/or service questions or concerns.
- Troubleshoot technical issues using all available tools.
- Process customer orders and purchases of products and services.
- Escalate to appropriate departments to expedite resolution of the customer's issue.
- Provide exceptional customer service experience.
- Complete documentation.
- Create or update customer information in the client database during and after...