Customer Service Representative (Outbound)

Responsibilities

• Providing introductory information to new customers
• Ensuring that customers are satisfied with products or services
• Following up with clients or customers to check that they’re still satisfied with any purchases
• Letting customers or clients know about additional products or services
• Determining the quickest, most effective ways to answer a client’s or customer’s questions
• Escalating queries and concerns
• Troubleshooting common issues with a product or service
• Working with a team of CSRs and other departments to find appropriate solutions

Qualifications

• Graduate or Undergraduate of any course
• Must have at least 6 months experience handling international accounts - but we do accommodate no experience but with effective communication skills, specifically in English language
• Must be amenable to work in a graveyard shift
• Mu...