Customer Service Representative – Order Taking CSR

Customer Service Representative – Order Taking CSR

The Customer Service Representative is responsible for managing customer orders through various channels and providing exceptional service to ensure customer satisfaction. This role involves accurate order processing, addressing customer inquiries, tracking order status, and resolving issues promptly. The ideal candidate will be detail-oriented, communicative, and customer-focused to support smooth operations on the online platform.

Key Responsibilities

• Take orders received via phone, online, or in-person, ensuring accurate recording of customer preferences, product details, and special instructions.
• Process orders by entering details into the system with precision, including item numbers, quantities, and delivery addresses.
• Confirm order details with customers before finalizing transactions to minimize errors and ensure satisfaction.
• Provide clear and accurate information reg...