Customer Service Representative - Order Entry

**POSITION RESPONSIBILITIES**:
Primary responsibilities are providing outstanding Customer Service by resolving customer product issues over the telephone and ensure their experience is memorable. Also, as a team member you will be of support to the team’s needs and assist in data entry and order management.
**RESPONSIBILITIES INCLUDE**:
- Enter sales orders through the company's ERP system. Assist on the Inside Sales Promotions as part of the primary activities.
- Resolve customer Product / Order issues in a courteous and professional matter, both outbound and inbound.
- Process returns goods requests, other service issues and any other adjustments for customers.
- Coordinates shipping requirements with distribution centers.
- Support on maintenance to the ERP System.
- Learn about technical aspects of our products.
- Think outside the box by proposing improvements to processes.
- Maintain work documents updated.
- Ability to provide excellent judgment...