Customer Service Representative - Open to Fresh Graduates

The Client Service Representative handles inbound calls from existing Empower customers. The primary goal is to support callers with all aspects of their account needs on the Automatic Rollover IRA. Well qualified candidates will have a strong focus on customer service with a firm understanding of current financial markets and retirement account operations.

What you will do

• Engage with customers via inbound calls, respond to their inquiries, and process requests
• Deliver professional service with a pleasant phone demeanor and strong communication skills
• Manage a wide array of service requests including account maintenance and withdrawal requests
• Deliver a responsive client experience by taking ownership, delivering accurate information, and collaborating with internal business partners
• Create a positive service experience by confidently navigating problems and finding solutions independently
• Navigate between multipl...