Customer Service Representative (Open to Fresh Graduate/No Exp)

Customer Service Representative (Open to Fresh Graduate/No Exp)

Risewave Consulting Inc.

On-site - Pasig – No Exp Required – Bachelor – Full-time

Job Description

We are looking for a compassionate and detail-oriented customer representative to support patients and providers by handling inquiries, verifying insurance benefits, and scheduling appointments. The ideal candidate has strong communication skills and a customer-first mindset, with or without experience in a BPO setting.

Key Responsibilities

• Handle inbound and outbound calls related to patient services, insurance, and provider coordination
• Verify patient eligibility, coverage, and benefits
• Schedule, reschedule, or cancel appointments as needed
• Document interactions accurately in CRM or EHR systems
• Relay messages between patients and clinics while maintaining confidentiality

Qualifications

• Fre...