Customer Service Representative (On-site)

Overview

Senior High Graduate (K-12), College Undergraduate, or College Graduate. Open to beginners – with or without BPO experience. Basic English communication skills. Computer literate and comfortable navigating multiple systems. Amenable to work on shifting schedules. Willing to undergo training and can start ASAP.

Key Responsibilities

• Handle inbound customer calls and assist with inquiries or concerns
• Provide clear and accurate information about products, services, and policies
• Resolve issues effectively and escalate when needed
• Demonstrate professionalism, empathy, and a positive attitude in every interaction
• Accurately document customer details and update CRM records
• Consistently meet performance goals (response time, quality, and customer satisfaction)
• Collaborate with teammates to improve processes and deliver excellent service

Perks & Benefits

• Monthly performa...