Customer Service Representative (Office-based - SM North)

Job Overview

In this role, the specialist will be required to provide a high-touch, personable, and informed experience for Members. This includes but is not limited to basic troubleshooting related to Membership benefits, as well as detailed requests requiring research and problem solving.

Responsibilities

• Providing high level of customer service to Member via phone.
• Thoroughly research and reply to Member requests with high sense of urgency and professionalism.
• Continually exceed Member expectations.
• Ability to troubleshoot and communicate across multiple platforms.
• Constantly evaluate Member experience and make suggestions to improve Member engagement/satisfaction.
• Meet or exceed KPI's including time to first response, customer satisfaction scores, etc.
• Willing to support other teams when needed.

Requirements

• 4+ years of customer service experience in a...