Found Description
Kelly’s customer located in Oakville, ON, is looking for a dynamic Customer Service Representative to manage and improve the daily performance of the invoice quality team, by fostering operational excellence, driving continuous improvement, ensuring quality adherence, facilitating knowledge sharing, and maintaining effective stakeholder collaboration within the organization.
RESPONSIBILITIES:
- Managing and improving digital inquiries through Estore and Re-order tool
- Fulfilling the daily incoming requests via SFDC to ensure adherence to the set KPIs
- Ensure proper phone handling providing a positive customer experience via reduction in drop calls and timely response
- Investigating the escalations brought forward from Internal and External customers and providing proper feedback and implementing corrective actions
- Participate in Digital Team meetings and promoting e-...