Customer Service Representative- Non Voice

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve customer complaints by identifying the issue and providing appropriate solutions or alternatives.
• Educate customers about product features, services, and promotions to enhance their experience and drive sales.
• Document customer interactions and maintain accurate records in the company database for future reference.
• Collaborate with other departments to ensure a seamless customer experience and address any operational challenges.

Qualifications

• Educational Qualifications: High/Senior High School diploma required.
• Experience Level: at least 6 months BPO experience in any international voice account
• Skills and Competencies: Strong English language skills, excellent customer service, and people skills; proficiency in technical tasks.
• Working Conditions: Fast-paced...