Customer Service Representative - Non-Voice Account

Description

• Provide exceptional customer service support via email and chat channels.
• Manage and resolve customer inquiries and complaints efficiently.
• Collaborate with team members to enhance overall service quality.
• Maintain accurate records of customer interactions and transactions.
• Assist in the development and implementation of process improvements.

Requirements

• Educational Qualifications: High School diploma or equivalent.
• Experience Level: 0–2 years of experience in a customer service role.
• Skills and Competencies: Strong communication skills in English, problem-solving abilities, and technical proficiency.
• Qualities and Traits: Team player with interpersonal and organizational skills.
• Responsibilities and Duties: Ability to work under pressure and maintain a strong work ethic.

QUALIFICATION...