Customer Service Representative - New York

**Job Summary**:
We are looking for a passionate, dedicated, and customer-focused Customer Service Representative to join our growing team in New York. This is a unique opportunity to be the first customer service team member in our NYC office, playing a key role in building strong customer relationships and supporting our expansion in the American market.
In this role, you will be the first point of contact for our customers — helping them with questions, resolving issues, and ensuring they have a smooth and positive experience with Db at every step of their journey. We are looking for someone who thrives in a fast-paced environment, takes ownership, and sees customer service as a powerful driver of sales and long-term customer loyalty.
**Key Responsibilities**:
- Provide accurate and timely information using the appropriate systems and tools.
- Handle customer complaints with empathy, offering effective solutions, and ensuring prompt follow-ups.
- Manage and process...