Customer Service Representative

Location: On-site – Netaji Subhash Place (NSP), New Delhi

Company: XTREMEX

Employment Type: Full-time

We're looking for a Customer Support Representative who can provide exceptional support to our customers across WhatsApp, Instagram, Email, and Phone. You'll be the first point of contact, ensuring every customer has a smooth and positive experience.

• Respond to customer queries via WhatsApp, Email, Instagram, and Phone.
• Handle order tracking, delivery updates, returns, exchanges, and refunds.
• Resolve customer complaints professionally and efficiently.
• Coordinate with logistics and warehouse teams to resolve order issues.
• Maintain accurate records of customer interactions.
• Escalate complex issues to the relevant team when required.
• Ensure high customer sa...