Customer Service Representative

Position: Customer Service Representative

Workplace: 5001 Herbert Dr, Navan, ON K4B 1J1

Permanent position

Welcome to Matrec, a division of GFL! We are a dynamic company focused on growth and security. GFL is responsible for the collection and processing of waste, recycling and organic materials. We cover North America with more than 20,000 employees. We are looking for an energetic and motivated full-time Customer Service Representative to support our growing business.

Key Responsibilities

• Provide excellent customer service and professionalism to all customers via in-person, telephone, email, or via the web.
• Communicate clearly and concisely with on-the-road employees to give instructions and assistance.
• Answer incoming and make outgoing customer telephone calls.
• Receive and resolve, within established guidelines, customer questions and concerns.
• Monitor, resolve, document, and report all cus...