Customer Service Representative

On-site - Muntinlupa 1-3 Yrs Exp Bachelor Full-time

Job Description

• Engage with customers directly through chat, email, or customer service platforms to answer questions and provide prompt, professional support.
• Handle and resolve a variety of post-purchase concerns, including:

• Refund and return requests (including defective or incorrect items).
• Points accreditation.
• Order cancellations and changes before dispatch.
• Out-of-stock (OOS) issues, including suggesting alternatives or providing updates.

• Assist customers with order placements, helping them navigate the website or app and confirm product availability.
• Track and monitor deliveries, proactively providing customers with shipping updates and helping to resolve any logistics-related concerns.
• Offer personalized product recommendations based on customer preferences, needs, or browsing behavior to enhan...