Customer Service Representative

Key Responsibilities:

• Acts as the link between the Customer Service Head (CSH) and clients.

• Provides timely and accurate responses to customer inquiries and concerns.

• Monitors and tracks customer inquiries and complaints to identify causes of delays or quick resolutions.

• Regularly gathers client feedback to improve service, productivity, and profitability.

• Coordinates client meetings and trucking concerns.

• Prepares client letters and communications as directed by the CSH.

Records & Documentation

• Maintains complete and updated client records (soft and hard copies).

• Keeps accurate records of all transactions, sales, complaints, orders, cancellations, contracts, and meeting minutes.

Data & Reporting

• Collects and analyzes data to address complaints, inquiries, and performance issues.