Customer Service Representative

On-site - Muntinlupa 1-3 Yrs Exp Bachelor Full-time

Job Description

• Handle customer inquiries, bookings, and shipment updates via phone, email, or chat.
• Coordinate with operations and dispatch teams to ensure on-time delivery.
• Prepare and process shipping and billing documents accurately.
• Track and monitor shipments, providing regular status updates.
• Resolve customer concerns promptly and professionally.
• Maintain positive client relationships to support repeat business.

Requirements

• Bachelor’s degree or at least 1-2 years of experience in logistics, forwarding, or customer service.
• Strong communication and coordination skills.
• Detail-oriented, organized, and customer-focused.
• Proficient in MS Office and basic logistics documentation.

Working Location

w3 Km23 Sunblest Compound, west service road, Current latitude and long...