Customer Service Representative

Client Support Associate / Client Experience Coordinator

Overview:

We are looking for a proactive and communication-driven professional with up to 1 year of
experience in customer support, client coordination and or telecalling. The role involves
managing RSVP calls, collecting client feedback and supporting basic escalation calls as
required.

Key Responsibilities:

1. RSVP Coordination
● Make outgoing RSVP calls for events and update responses accurately.
● Maintain structured trackers and provide timely updates to the internal team.

2. Client Feedback & NPS Calls
● Connect with clients post-event to collect feedback and category-level ratings.
● Document insights clearly for internal performance review and reporting.

3. Escalation Calling Support
● Assist with initial-level escalation calls
● Gather issue details, ensure calm communication and route concerns to the appropriate
internal team.

4...