Found Description
Job Description
SUMMARY OF ESSENTIAL FUNCTIONS:
- To assist John Crane Canada customers with all aspects of purchases and repairs of Mechanical Seals.
SPECIFIC DUTIES, ACTIVITIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:
- Interacts with customers via telephone, fax, and email and outside sales representatives to provide recommendations on product applications, price quotations (after researching), resolve complaints, problems and handle emergency calls.
- Initiates and enters orders by interpreting customer requirements and drawings to compile bill of materials.
- Coordinates with the Engineering, Purchasing, Assembly, Manufacturing and Invoicing departments to discuss customer orders and requirements.
- Responsible for complete order management to ensure delivery commitments are met and to take appropriate action in the event of a delivery delay.
- Identifies returned...