Found Description
Position Summary
The Customer Experience Analyst reports to the Manager of Customer Experience and is responsible for handling inbound calls from potential customers, identifying their needs, and recommending appropriate products or services to close the sale. Your ability to engage customers, provide excellent service, and meet sales targets will be key to your success. This role will focus on driving growth for the business while capitalizing on new opportunities and delivering an optimal customer experience.
What you will be doing
- Meet and exceed daily, weekly, and monthly sales and customer retention targets.
- Upsell and cross‑sell additional products or services based on customer needs.
- Document customer interactions, sales, retention and general inquiries accurately in tools.
- Provide exceptional customer service.
- Participate in regular training sessions to stay updated o...