Customer Service Representative

About The Role

The Customer Service Representative will provide volunteers with preliminary clinical trial information and company details as well as pre‑screen volunteers to determine eligibility for clinical trial screening. The role ensures all tasks performed are executed in compliance with study protocol, Good Clinical Practices (GCP) and Standard Operating Procedures (SOP)s.

Responsibilities

• Ensure the confidentiality of clinical trial participants and sponsors is respected.
• Maintain and advocate a high level of customer service and quality within the department.
• Review and understand all assigned actively enrolling studies.
• Answer in‑coming calls and internet applications/web‑submission forms from clinical trial participants.
• Contact past/potential participants to provide upcoming clinical trial information and determine eligibility.
• Schedule screening and/or other clinical trial related appointment...