Customer Service Representative

Customer Service Representative, Pneumatic Transport

Fuller Technologies has been revolutionizing the cement industry for over 140 years, focusing on innovation and excellence. As a Customer Service Representative on our Pneumatic Transport Inside Sales Team, you will serve as the primary point of contact for assigned customer accounts throughout the proposal and order execution process.

Responsibilities

• Serve as the primary point of contact for assigned customer accounts.
• Manage the proposal handling and order execution process from customer inquiry through Order Acknowledgement (OAK).
• Build and maintain strong relationships with customer procurement, operations, and technical contacts.
• Prepare RFQ responses and proposal revisions in collaboration with Sales, Engineering, and other internal teams.
• Ensure pricing, terms, and product specifications align with company policies and customer requirements.
• Coor...