Found Description
Customer Service Representative – Reliable Automatic Sprinkler Co., Inc.
Location: Mississauga, Ontario, Canada
Department: Sales
Compensation: $24.00 - $26.50 / hour
Description
The Customer Service Representative provides effective customer service for all internal and external customers.
Key Responsibilities
- Communicates with customers via phone, email, fax, etc.
- Provides timely and accurate information regarding customer service orders, status, and product knowledge requests.
- Processes customer orders, changes, and returns.
- Resolves customer complaints by investigating problems, developing solutions, and making recommendations.
- Works closely with the Operations Supervisor as directed.
- Reviews and maintains customer database to track account information, statuses, orders, and lead times.
- Provides timely feedback regarding servi...
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