Found Description
Introduction
We are currently hiring a Customer Service Representative for our client, a global biopharmaceutical organization. This role is ideal for someone who thrives in a high-volume, fast-paced environment and is passionate about delivering exceptional service while managing complex customer orders.
This is a 12-month contract opportunity with the potential for extension based on performance and business needs. The role operates in a hybrid model in the GTA .
Key Responsibilities
- Serve as the primary point of contact for B2B customers and Sales Representatives , handling inbound calls and emails with professionalism and urgency
- Manage end-to-end order processing including order entry, validation, tracking, and issue resolution
- Execute high-volume B2B order management activities, ensuring accuracy, timeliness, and compliance
- Monitor and manage shared inbo...