Customer Service Representative

Responsibilities

• Respond to customer inquiries via phone, email, and chat.


• Provide product information and troubleshoot issues.


• Maintain a positive and professional attitude.


• Document customer interactions and feedback in the system.


• Assist with order processing and returns.


• Collaborate with team members to improve service efficiency.


• Meet or exceed performance metrics and goals.

Qualifications

• Educational Qualifications: Bachelor’s degree required.


• Experience Level: 1-3 years of customer service experience.


• Skills and Competencies: Strong problem-solving and technical skills, exceptional people skills, and ability to work well in teams.


• Working Conditions: Fast-paced environment, may require flexible hours.


• Qualities and...