Customer Service Representative - Milwaukee Tool

Job Summary

Customer Service Representative at TTI’s Milwaukee Tool Factory Service Centre, located in Calgary, AB. Full‑time, permanent position.

Responsibilities

• Deliver best‑in‑class service to customers both internally and externally.
• Perform counter procedures including answering phones, placing orders, logging in tools, completing inventory counts, and assisting walk‑in customer traffic.
• Maintain monetary transactions and record maintenance, and assist with inventories as required.
• Prioritize in‑branch repairs.
• Conduct warranty assessments and instant tool replacements.
• Manage showroom merchandising and stock replenishment.
• Continuously develop and maintain strong product knowledge.

Qualifications

• High school diploma (or equivalent).
• Effective business communication skills.
• Initiative, organizational skills, and attention to detail.
• Outg...