Customer Service Representative

About the Role

We are seeking a detail-oriented and organized Order Entry Associate to join our team. This role plays a critical part in ensuring accurate and timely processing of customer orders, supporting smooth operations across sales, logistics, and fulfillment functions.

Key Responsibilities

· Accurately enter and process customer orders into internal systems (ERP/CRM)

· Review orders for completeness, pricing accuracy, and compliance with company policies

· Coordinate with Sales, Warehouse, and Logistics teams to ensure timely order fulfillment

· Monitor order status and proactively address delays or discrepancies

· Communicate with internal teams and customers regarding order updates, changes, or issues

· Maintain and update customer records, pricing details, and order documentation

· Assist in resolving order-related inquiries, including b...