Found Description
Customer Service Representative (mid shift - UK)
Colcap Servicing Pty Ltd. - Philippine Branch Office
On-site in Taguig (1–3 years experience, Bachelor’s degree, full‑time)
Job Description
Be part of a team that delivers best‑in‑class customer service and ensures smooth mortgage servicing. If you’re detail‑oriented, proactive, and thrive in a fast‑paced environment, this role is for you.
Key Responsibilities
- Retain customers by offering suitable product transfers
- Manage Product Transfer cases from eligibility checks to completion
- Handle customer queries via email, calls, and letters
- Oversee mortgage servicing processes and ensure compliance
- Coordinate with brokers, solicitors, and third parties for account‑related issues
- Maintain accurate records of transactions and communications
- Prepare reports and assist...
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