Customer Service Representative (Mexico)

Overview
Wing is on the exciting mission of redefining the future of work for companies worldwide.
We are looking to be the one-stop shop for companies that are looking to build world-class teams and place their operations on autopilot.
We're looking for a Bilingual Customer Service Representative.
Position:
Customer Service Representative (Remote)
Responsibilities
Manage inbound and outbound calls
Resolve customer concerns effectively and efficiently
Build sustainable relationships and trust with customer accounts through open and interactive communication
Ensure customer satisfaction in every interaction
Keep records of customer interactions, process and update customer accounts and file documents
Follow communication procedures, guidelines, and policies
Take the extra mile to engage customers
Ad hoc tasks
Qualifications
At least 1-year proven experience as a Customer Service Representative in a B2C or B2B capacity