Customer Service Representative

Customer Service Representative (FR/EN)

Remote : Mexico

Salary : 300,000-330,000 MXN

Required Skills & Experience

-2+ years of experience in a customer service or call center environment

-Strong verbal and written communication skills in English and French

-Experience handling high call/email volumes with professionalism and composure

-Ability to manage escalated or sensitive customer situations

-Strong active listening, problem-solving, and multitasking abilities

-Comfort working with multiple computer applications (CRM tools, MS Office, internal systems)

-Proven ability to work in a fast-paced, performance-driven environment

Nice to Have Skills & Experience

-Flexibility to work EST-aligned shifts, including evenings and rotating schedules

-Willingness to work during Mexico holi...