Customer Service Representative

Responsibilities

• Engage with customers directly through chat, email, or customer service platforms to answer questions and provide prompt, professional support
• Handle and resolve a variety of post-purchase concerns, including:
• Refund and return requests (including defective or incorrect items)
• Points accreditation
• Order cancellations and changes before dispatch
• Out-of-stock (OOS) issues, including suggesting alternatives or providing updates
• Assist customers with order placements, helping them navigate the website or app and confirm product availability
• Track and monitor deliveries, proactively providing customers with shipping updates and helping to resolve any logistics-related concerns
• Offer personalized product recommendations based on customer preferences, needs, or browsing behavior to enhance the shopping experience
• Collaborate with internal teams (logistics, sales, in...