Customer Service Representative

Job Description

Employee Recognition and Rewards

Anniversary Gifts

Government Mandated Benefits

Insurance Health & Wellness

HMO

• Assist customers with inquiries, complaints, and requests via phone, email, chat, or in-person interactions.
• Provide aftersales support, including handling returns, exchanges, and warranty claims.
• Investigate and resolve customer issues promptly and effectively.
• Maintain a thorough understanding of company products and services to provide accurate information and solutions.
• Record customer interactions, transactions, and feedback to improve service quality.
• Work closely with sales, technical support, and other teams to ensure seamless customer service.
• Collect and analyze customer feedback to identify areas for improvement and implement solutions.
• Proven experience as a Customer Service or similar role.
• Strong communication and i...