Customer Service Representative – Manila

Customer Service Representative – Manila

We’re hiring Customer Service Representatives to join our fast-paced, rewarding environment. If you’re passionate about helping customers and ready to thrive in your career, this is your moment!

Job Summary:

As a Customer Service Agent, you’ll handle inquiries, assist with orders, and provide exceptional service to customers.

Key Responsibilities:

• Respond to inbound customer calls in a professional and courteous manner
• Provide accurate information to customers regarding our products, services and policies
• Assist customers with orders, returns, refunds, and exchanges
• Resolve customer complaints and issues in a timely and efficient manner
• Follow-up with customers to ensure their issues are resolved to their satisfaction
• Identify and escalate priority issues to appropriate teams or managers
• Continuously develop knowledge of our products, servic...