Customer Service Representative

Responsibilities

• Handle and coordinate with customers on their inquiries and requirements.
• Do telemarketing of sales leads and set appointments for the Account Manager.
• Liaise with the concerned FMGLPI Operations, Carriers, and agents as necessary to source competitive rates or costs as required by the Account Manager and/or customers.
• Prepare shipment quotes, tender, bidding, RFQ, or RFI for customers as requested by the Account Manager and/or Dept Head.
• Receive and coordinate the booking details to the concerned FMGLPI Operations, Carriers, and agents. Monitor the daily activities of the shipment and update customers on the status of their cargo.
• Create shipment and prepare all necessary requests for payment to vendors needed for the shipment. Monitor to ensure timely payment to vendors. Request and collect receipts and/or documents if needed.
• Prepare Shipment Profitability Report / Job Order for billin...