Customer Service Representative

Responsibilities

• Provide excellent customer service support via phone, email, or chat.
• Assist customers with product inquiries, complaints, and issues in a timely manner.
• Experience in using Salesforce is a big plus.
• Collaborate with team members to improve customer satisfaction.
• Meet and exceed performance metrics and targets set by the management.

Qualifications

• Educational Qualifications: High School diploma or equivalent.
• Experience Level: 0–2 years in customer service or related field.
• Skills and Competencies: Strong communication and interpersonal skills.
• Skills and Competencies: Proficiency in using customer service software and systems.
• Qualities and Traits: Patience and empathy towards customers.
• Qualities and Traits: Ability to handle conflict and stressful situations effectively.