Customer Service Representative (Mandarin speaking)

Customer Service Representative

Location: 6750 Building, Makati City, Philippines.

Responsibilities

• Focus on Order‑to‑Cash (OTC) execution, ensuring timely and accurate order handling and delivery.
• Act as the main operational point of contact for customers during the supply process, managing day‑to‑day order‑related interactions.
• Receive and process customer enquiries and orders via email or web‑based ordering systems.
• Prepare and submit price quotations.
• Ensure recovery of standard and additional charges at order stage, maintaining cost accuracy and compliance.
• Communicate order status, delivery updates, and additional charge approvals with customers or affiliate offices.
• Coordinate with delivery agents to confirm product availability, delivery feasibility, and applicable extra charges.
• Analyze delivery options, including potential changes in delivery agents or ports, based on customer r...