Customer Service Representative

Job Description

We are looking for a Customer Service Representative (CSR) with at least one year of related work experience. The role involves acting as a liaison, providing product and services information, and resolving any emerging problems that our customer accounts may encounter with accuracy and efficiency.

Responsibilities

1. Understand and document client concerns.
2. Report documented client concerns.
3. Answer and resolve client concerns based on system and process knowledge base.
4. Prepare reports of all reported concerns.

Employment Details

This is a project-based position with a 6‑month contract, requiring on‑site presence in the Mandaluyong City area. Preference is given to candidates who have a personal laptop.