Customer Service Representative

Responsibilities

• Provide exceptional customer service via phone, email, and chat
• Resolve customer inquiries efficiently and accurately
• Document interactions and maintain accurate records
• Collaborate with team members to improve service quality
• Stay updated on product knowledge and company policies
• Demonstrate empathy and professionalism in all communications

Qualifications

• Educational Qualifications: High/Senior High with at least Senior High School diploma required.
• Experience Level: 3 months of customer service experience CSE OR CCE preferred.
• Skills and Competencies: Strong English communication skills, problem-solving ability, and proficiency in customer relationship management software.
• Working Conditions: Onsite
• Qualities and Traits: Empathetic, reliable, and a team player with a positive attitude.
• CEF...