Customer Service Representative

On-site - Mandaluyong 1-3 Yrs Exp High/Senior High School Full-time

Job Description

• Provide customers with quality and excellent support through calls, chats, and emails.
• By addressing the issue properly & correctly with accurate details and information.
• Timely and prompt response for a zero email target by the end of the day.
• Maintain good relationship concerns. Appropriate in terms of voice messages and feedback.
• Resolve customer problems and queries to ensure the smooth operation of the business, extending excellent customer service experience as the company’s brand ambassador.
• Connect and resolve issues/complaints with customers using necessary communication.
• Providing timely feedback to the customer and the management
• Collaborate with other departments whenever necessary to handle complex escalation cases and elevate the concerns to the necessary stakeholders for immediate action an...