Customer Service Representative

Responsibilities

• Provide exceptional customer service support via phone, email, and chat.
• Assist customers with inquiries and resolve issues in a timely manner.
• Document customer interactions and maintain accurate records.
• Collaborate with team members to enhance customer satisfaction.
• Stay updated on product knowledge and company policies.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred
• Experience Level: Entry-level (0–2 years)
• Skills and Competencies: Strong customer service skills, proficient in English language
• Qualities and Traits: Excellent communication skills, problem-solving abilities, empathetic attitude
• Responsibilities and Duties: Ability to handle customer complaints professionally